Stairlift Frequently Asked Questions

A stairlift is a mechanical device for lifting people and wheelchairs up and down stairs. For sufficiently wide stairs, a rail is mounted to the treads of the stairs. A chair or lifting platform is attached to the rail. A person on the chair or platform is lifted as the chair or platform moves along the rail. (Definition from Wikipedia)

As you might expect, pricing will vary depending on which type of stairlift you need to buy. Typically independent dealers can be cheaper than manufacturers. At Top Flight straight stairlifts will generally be priced from £1,295 for a brand new stairlift, with a new curved stairlift being slightly more starting at £3,295. Of course, these prices are just guidelines as the size and shape of your staircase will be taken into consideration. 

Contact us for a free, no obligation stairlift quote.

This depends on what we are installing however, in broad terms we can deliver and install a straight stairlift between 2-7 working days, and a curved stairlift in around 15-20 working days. Of course, in some cases for a standard straight stairlift we will have stock available instantly and could arrange installation the very next day. We will be able to advise you of the likely installation time when you place your order.

Our engineers are all fully experienced and can install and demonstrate a straight stairlift in under two hours. However, a curved stairlift may take three to four hours to install under normal circumstances. Again, we will be able to give you a better idea when you place your order with us and we have assessed the complexity of the job.

YES. A new stairlift comes with a minimum 12 month manufacturers parts & labour warranty. In addition to this at Top Flight we will provide all our customers with the option to purchase extended warranties and the end of this 12 month period.

One of our Engineers will advise whether a stairlift can be fitted into your home during a FREE NO OBLIGATION survey and quotation.

Modern day stairlifts are very quiet and cannot be heard through adjoining walls.

Yes. The majority of stairlift motors are powered by Direct Current (24 volt), which automatically charge when not in use. Therefore, the stairlift will work normally during a power cut.

Yes. When your stairlift is not in use it can be folded away and parked at the top or bottom of the staircase allowing full access for other householders.

Most manufacturers issue a maximum carrying weight of 19 stones (127Kg), although at Top Flight we are able to supply heavy duty stairlifts, which can carry up to 30 stone (190 Kg).

Top Flight guarantee to attend to your breakdown within 24 hours, but normally any breakdown would be covered in 2-3 hours.

The minimum width of your staircase should be 660mm (26 inches) in order to accommodate a stairlift. This would also be dependent on the weight and size of the user of the lift.

have more questions?

If you have any questions that we have not answered in the above FAQ, please get in touch using the form or call us on 0800 093 6117 and one of our stairlift experts will be happy to help.

what our customers think

“Came to our home on the Monday and they had fitted my reconditioned stairlift by Tuesday lunchtime. Arrived on time, were extremely tidy and carried out the work in a professional manner. I would recommend Top Flight Stairlifts to my friends and family.”


Mr Hardman, Macclesfield


“Over the moon with my stairlift which was fitted by Top Flights. Considering the stairlift was a rental, it was practically brand new. Took them less than two hours with no mess. I wouldn’t have known they had been in my home. Brian and his team were polite and courteous at all times.”


Mrs Collins, St Helens